Christol Salon in Upper Marlboro, Maryland

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• Nia Benjamin

  Posted Nov, 23 2019

  I made a 12:30 Saturday appointment and arrived at 12:00pm. It was about 5 minutes before I was taken to the shampoo bowl, then I waited there for about 15 minutes before the assistant began to shampoo me. He did an excellent job scrubbing my scalp without applying too much or too little pressure. However, I noticed he was the only shampoo person and their shampoo system is a 3 part process so after each step, he would run and complete another person's step. Overall, the shampoo and conditioning took about 45 minutes.
  
  Once thoroughly washed, I waited for about 20 minutes for a stylist to blow dry my hair and then the real waiting began! I made my appointment to see Christol and so did everyone else in the salon. As a master stylist I completely expect you to be quite busy on a Saturday; however at some point you have to step out from being a stylist and become a business owner and communicate with your clients. I waited for over 3 hours and not one time did she look up or even acknowledge anyone else that had been waiting longer than me to get their hair done by her. The nice receptionist apologized to me twice and finally after sitting in the salon until almost 5pm, I paid for my shampoo and blowdry and left.
  
  As the owner, I was expecting her to apologize or reassure me when she saw me get up to leave but she just told the receptionist how much to charge me and continued on (which I would never charge a client if I saw them waiting patiently for that amount of time, it's not like I made a scene). The few people that she did get out the door looked exceptional, however, her attitude, the time and pricing is not worth the cut and style. I would not return.

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